Mortgage Meeting Crompton Halliwell Solicitors Bury

Mortgage brokers offered new customer care guide

A new customer care guide for mortgage brokers and lenders highlights the need for empathy and ‘active listening’ when dealing with borrowers.   The guide, from communications provider Moneypenny, is based on its experience of handling customer interactions across the financial services industry.  It has targeted this guide at the mortgage sector in a bid to …

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